1. What information do we collect and what do we do with it?

When you enrol as a student or subscriber (“learner”) on our site or related courses, as part of the enrolling process, we collect the personal information you give us such as your name and email address.

Email marketing: we may send you emails about our site and related course(s), registration, course content, your course progress or other updates. We may also use your email to inform you about changes to the course, survey you about your usage, or collect your opinion.

Depending on the type of course interest you have enrolled in we would use various email addresses to represent that theme of courses or course facilitator.

Our emails are from these domains:

creative-learning.net performing-art.com creativementalhealth.org.uk creativementalhealthguide.org

2. How do you get my consent?

When you provide us with personal information to become a learner on our site, make a purchase, or participate in the course, you imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at sarah@creativementalhealth.org.uk or mailing us at: Creative Mental Health, Good Mental Health Cooperative, Cathedral House, 63 St Thomas St, Portsmouth, PO1 2HB 023 9206 6161

3. Disclosure

We may disclose your personal information if we are required by law to do so.

4. Thinkific – Creative Learning website

Our course and site is hosted by Thinkific Labs Inc. (“Thinkific”). They provide us with the online course creation platform that allow us to sell our product/services to you.

Your data is stored through Thinkific’s data storage, databases and the general Thinkific application. They store your data on a secure server behind a firewall.

Payment:

If you make a purchase on our site, we use a third party payment processor such as Stripe or Paypal. Payments are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our site and related courses and its service providers.

For more insight, you may also want to read Thinkific’s Terms of Service here https://www.thinkific.com/resources/privacy-policy/ or Privacy Statement here https://www.thinkific.com/resources/terms-of-service/ .

5. Third Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the UK, then your personal information used in completing that transaction may be subject to disclosure under UK legislation.

Once you leave our course website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Third parties applications we have in use: all US third party services are on the EU privacy shield and all are vetted to be GDPR compliant. 

We use Convertkit to store your data https://help.convertkit.com/en/articles/2502527-compliance-with-gdpr

We use Zapier as a means of linking payment apps and Circle (Creative Communities). No data is stored on and is transferred with encryption. Zapier https://zapier.com/privacy

We have integrated Circle.io into the Creative Learning website as a community forum, this will open from the icon on the bottom of the page or through ‘iframe’ within your course. To review their privacy policy  https://login.circle.so/privacy  Your data is removed from Circle if you do not accept your invitation to join

Facilitation partners:

We share your email and name to our course facilitators for the purposes of delivering your course and marketing the course interest you have signed up for. This means that if you sign up to a Wight Minds course we will provide Wight Minds with your email and name. You will be able to unsubscribe at any time and can contact the directly to remove your data should you wish.

Our course facilitators:

Wight Minds – Privacy Policy dated 26-01-21.pdf

The Good Mental Health Cooperative – Privacy Policy .pdf

Katie Holland – GDPR PRIVACY NOTICE.pdf

Janet Ayers – click here for their policy

Links

When you click on links on our course site, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

6. Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Cookies

We collect cookies or similar tracking technologies. This means information that our website’s server transfers to your computer. This information can be used to track your session on our website. Cookies may also be used to customize our website content for you as an individual. If you are using one of the common Internet web browsers, you can set up your browser to either let you know when you receive a cookie or to deny cookie access to your computer.

Web Analysis Tools

We may use web analysis tools that are built into the BUSINESS NAME website to measure and collect anonymous session information.

7. Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence.

8. Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our site or course is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at Sarah Haskett or by mail at

Creative Mental Health, Good Mental Health Cooperative, Cathedral House, 63 St Thomas St, Portsmouth, PO1 2HB 023 9206 6161