What information do we collect and what do we do with it?

When you enrol as a student or subscriber (“learner”) on our sites, as part of the registration process, we collect the personal information you give us such as your name and email address.

Email marketing: we may send you emails relevant to your subscription.  You can unsubscribe from these at any time.

Depending on the type of course or community interest you have enrolled in, we would use various email addresses to represent that theme of courses or course facilitator.

Our emails are from these domains:

creative-learning.net / performing-art.com / creativementalhealth.org.uk / creativementalhealthguide.org

How do you get my consent?

When you provide us with personal information to become a learner on our site, make a purchase, or participate in the course, you imply that you consent to our collecting it and using it for that specific reason only.

When enrolling on a course or making a purchase you are opting in to our community platform (circle.so) and our learning platform (thinkific). 

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at sarah@creativementalhealth.org.uk or mailing us at: Creative Mental Health, Good Mental Health Cooperative, Cathedral House, 63 St Thomas St, Portsmouth, PO1 2HB 023 9206 6161

You can unsubscribe from marketing in one click from your email.

Disclosure

We may disclose your personal information if we are required by law to do so.

Links

When you click on links they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Cookies

We have our online services hosted by Thinkific and Circle.os.  Both companies have cookies or similar tracking technologies enabled to support the running of our online services.

This means information that our website’s server transfers to your computer. This information can be used to track your session on our website. Cookies may also be used to customize our website content for you as an individual. For more details on the types of tracking technologies in place please see the below links:

Circle.so full privacy statement - click here to open

Thinkific cookies policy - click here to open

Payments made to us:

If you make a purchase on our site, we use a third party payment processor such as Stripe or Paypal. Payments are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our site and related courses and its service providers.

Third Party Services

The third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.  These purposes include communication between our platforms, ICT troubleshooting and safe encrypted online storage.

Third parties applications we have in use: all US third party services are on the EU privacy shield and all are vetted to be GDPR compliant. 

- Convertkit https://help.convertkit.com/en/articles/2502527-compliance-with-gdpr

- Zapier Zapier https://zapier.com/privacy

- Zoom

Our services online are hosted by Thinkific Labs Inc. (“Thinkific”) & Circle.so. They provide us with the online course creation platform and community forum that allow us to sell our product/services to you.

Circle.so full privacy statement - click here to open

Thinkific cookies policy - click here to open

Facilitation partners:

We share your email and name to our course facilitators for the purposes of delivering your course and marketing the course interest you have signed up for. This means that if you sign up to a course by Katie Holland, they will be able to access your email and name. You will be able to unsubscribe at any time and can contact them directly to remove your data should you wish to do so.

Our course facilitators:

The Good Mental Health Cooperative – Privacy Policy .pdf

Katie Holland – GDPR PRIVACY NOTICE.pdf

Creative Options 

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.



QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at Sarah Haskett or by post at

Creative Mental Health, Good Mental Health Cooperative, Cathedral House, 63 St Thomas St, Portsmouth, PO1 2HB 023 9206 6161