FAQ
Frequently Asked Questions
FAQ
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How long can I access my course
Free courses
When you sign up for a free course it will be for a set period of time and at the end of the course period your access will commence
Subscription regular payments
When you subscribe to a monthly ongoing membership you can stop payments at anytime. At the next due payment following your cancellation you will no longer have access
Course purchase
When you buy one of our courses you will have access for 1 year following the end point of the course. Meaning that for a 9month course you will have access to the course for 9 months and 1 year
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How do I stop my membership subscription payment
If you are signed up to regular payments you can stop these at any time. To cancel your subscription:
Log-in to your account, go to your name at the top right of page, click 'my account' and then 'billing'
How to access your Community Chat page
Along side your course, you can chat with your course tutor and others in your course on the Creative Community app
When you sign up for a course you will receive an invitation email that will enrol you into the applied space on the app for your course.
To access the Creative Community app you can click the icon at the bottom right of the page
If you miss the invitation, don't worry, just sign up on the icon with the same email you use for your Creative Learning account and you will be automatically enrolled to the right space for your course